Contact Us
Talk with our team
Need help setting up an account, interpreting results, or managing an ongoing study? Connect with our experts for guidance at every stage of research.
Let’s discuss your project, challenges, or next milestone.
Phone
+1.888.321.2113
Help@transnetyx.com
United States of America (Cordova, TN)
Transnetyx, Inc. & a-tune Software, Inc.
8110 Cordova Rd., Suite 119
Cordova, TN 38016
+1.888.321.2113
Info@transnetyx.com
Stop by if you’re in town – we’ll give you a tour and show you what powers our platform.
Germany (Darmstadt, DE)
a-tune Software AG
Julius-Reiber-Straße 15
64293 Darmstadt, Germany
+49 6151 95131 0
Info@transnetyx.com
What to Share
How to get the fastest support
Sharing a few key details helps our team route your request and respond more quickly. Attach protocols, screenshots, or sequencing files as needed.
Your institution, lab, or project
Your model or mutation type (e.g. CRISPR, knockout)
The service(s) you’re interested in (genotyping, monitoring, APIs, etc.)
Any sample sequences, file formats, or integration details
Your preferred method of response (email, call, chat)
Get Help Today
More ways to get support
Live Chat
Speak with our team by phone during business hours
Live Chat
Submit a Support Ticket
Email-based support
Submit a Support Ticket
Visit the Support Hub
Search articles, FAQs, and guides anytime
Visit the Support Hub
Contact Us
