Frequently Asked questions
Frequently Asked questions
Search questions
If we don't have the assay(s) you need in our database, we'll assign a Transnetyx Assay Design Specialist to custom design your assay(s) -- free of charge. You will be able to track the status of your assay(s) and receive automated notifications when your assay is ready to test. You can contact your assay design specialist directly by phone, email, or online chat from the home page of your account.
Transnetyx can develop assays for all types of models, including those created by genome editing with CRISPR, TALEN, or ZFNs. Just tell us the exact mutant sequence(s) that resulted from your editing process, and we'll design a TaqMan-based assay to genotype your samples.
One of the many reasons we are headquartered in Memphis, Tennessee is the fact that FedEx World Headquarters is also located in Memphis. This allows us to arrive our customers' samples in an efficient manner and helps guarantee our turnaround times. Click here to learn more about our great relationship with FedEx.
To request your free trial, simply set up your online account. We'll send an easy-to-use welcome kit with everything you need to collect and return your free samples -- free of charge. You can select an assay from our database online, or tell us about your mutations and a Transnetyx assay design specialist will custom design an assay for you at no charge. Place your order online then collect and ship your samples. We'll process them in our fully automated genotyping system and notify you when your results are available online. Results are guaranteed to be accurate and on time or they are free.
Watch and see how easy it is to get fast and accurate genotyping results.
You can place an order with just one sample, and there is no limit to the number of samples you can send. If you plan to send many samples, talk to us about adjusted per-sample pricing.
Assay from our database or free assay design • Supplies to collect and send in your samples • Duplicate screening for each allele and a single-copy housekeeping gene • Analysis of PCR data • Results delivered online for you to view and search • 6-month sample storage • Guaranteed accurate, on-time results or it's free
You will not send us your physical primers; however, you can upload your primer sequences online.
Transnetyx does not run traditional, gel-based PCR. Our automated genotyping system uses a TaqMan-based assay to collect real-time PCR data for automated analysis along with over 100 other quality checkpoints. (Click to download Transnetyx - Every Sample Counts). Set up an account and log in to search our database of more than 15,000 assays or to request a Transnetyx Assay Design Specialist to custom design your assay(s) -- free of charge.
Our automated genotyping system only uses one third of your sample's lysate. The other two thirds are sealed in the well plate, which we store for six months free of charge. You can request sample returns, order additional tests, view expiration dates, or set up automatic return preferences through your online account. Or just email us at geneticservices@transnetyx.com, and we will take care of it for you.
Our Transnetyx automated genotyping system is optimized to take tissue samples. You just have to collect and send the tissue -- no lysis or buffer solutions required. If you already isolated your DNA samples, we can process those, but in the future you can skip the messy, labor-intensive step. We can also genotype organs, embryos, cell pellets, and other tissues. For more information, contact us through our chat button on the site, email us at geneticservices@transnetyx.com .
Shipping supplies are provided at no charge. You can ship for free through our TAGCenter program, which has more than 200 drop-off locations worldwide. If a TAGCenter is not available, your sample shipping costs will be based on the country from which you are shipping. In the meantime, we can work with you to install a TAGCenter.
Yes, our system is excellent for regularly genotyping single nucleotide polymorphisms when breeding mice, rats, and zebrafish. We use a TaqMan-based assay with a set of primers and two fluorescent labeled probes for real-time PCR detection.
While most of our customers genotype mice, rats, or zebrafish, we also genotype species like goats and rabbits. We can easily set up a housekeeping gene for your model organism. Simply contact our customer service representative to get started.
Cost is per sample, based on the number of alleles being tested in each sample. Pricing can be adjusted downward to reflect anticipated volume of use. Talk to one of our friendly Transnetyx representatives to get your per-sample pricing.